Refund policy

# Returns & Refunds Policy

**Last updated:** 3 September 2026  
**Business:** $10 Minis  
**Website:** 10dollarminis.com  
**Contact:** info@10dollarminis.com

## 1. Overview

$10 Minis provides a made-to-order resin 3D printing service for customer-supplied model files. We print the physical miniature or model you order using the file, dimensions, quantity and instructions you provide.

Because every order is produced specifically for you, please review your uploaded file, selected service option, required scale, target height, quantity and notes carefully before submitting your order.

This policy applies in addition to, and does not exclude, restrict or modify, any rights you may have under the Australian Consumer Law.

## 2. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a repair, replacement, refund, cancellation of the service or compensation where a product or service does not meet an applicable consumer guarantee. This may include circumstances where the physical print is faulty, significantly different from the agreed specification, damaged in transit, not fit for the disclosed purpose, or where our service was not provided with due care and skill.

The appropriate remedy depends on the nature and seriousness of the issue. For a major failure, you may be entitled to choose a refund or replacement for goods, or to cancel the service and seek an appropriate refund. For a minor problem, we may first be entitled to repair, reprint or otherwise remedy the issue within a reasonable time.

## 3. Made-To-Order Prints

Each $10 Minis order is produced from a customer-supplied 3D model file. By placing an order, you confirm that:

- You have reviewed the uploaded file and order details
- You have specified the required scale, target height, quantity and any relevant print notes
- You own the file or have the required permission or licence to have it printed
- You understand that $10 Minis supplies a **physical, unpainted resin print**, not a digital model file, STL file, sculpting service or design service
- You understand that printed resin miniatures may require ordinary hobby preparation, such as priming, assembly, basing or limited cleanup before painting

We may contact you before production if a file is unsuitable, incomplete, not printable as supplied, outside the standard service scope, requires a different scale, needs additional parts or support work, appears likely to fail, or requires a revised quote.

## 4. Change Of Mind

We do not offer refunds, exchanges or cancellations for change of mind after production has started.

This includes where you:

- Change your mind about the model, pose, design, scale or quantity
- Upload the wrong file
- Select an incorrect size, scale, height or quantity
- Decide you no longer want the order
- Find the same or similar model or service elsewhere at a lower price
- Did not check the creator’s licence terms before ordering
- Decide after ordering that the model is not suitable for your intended game, collection or project, where it was produced to the agreed specification

Before production begins, contact us as soon as possible if you need to cancel or amend an order. We will try to help where the order has not entered file preparation or production, but cancellation or changes are not guaranteed once work has commenced or the order has been allocated to a weekly batch.

This policy does not affect your rights under the Australian Consumer Law.

## 5. File, Licence And Specification Issues

You are responsible for ensuring that the file you upload is the intended file and that you are authorised to have it printed.

$10 Minis is not responsible for issues caused by:

- A file that was uploaded incorrectly or is not the file you intended to submit
- Incorrect target height, scale, quantity, dimensions or other customer-supplied instructions
- A file that contains modelling errors, non-manifold geometry, unsupported thin features, hollow cavities without appropriate drainage holes, unsuitable wall thicknesses or other characteristics that affect resin-print suitability
- A model design that is inherently fragile at the requested scale
- A customer’s lack of permission, licence or authority to have the supplied file printed
- A difference between a digital render or preview and the practical outcome of a physical resin print, where the item otherwise matches the agreed file and specification

Where possible, we may identify an issue before printing and offer a revised quote, alternative scale, adjusted print approach, a request for a replacement file or cancellation of the unprinted service.

We may refuse to print files where licensing, ownership, safety or printability is unclear.

Nothing in this section limits your rights where $10 Minis has failed to follow the agreed specifications or has not provided the service with due care and skill.

## 6. Resin Print Characteristics

Resin 3D printing produces highly detailed miniatures, but it is not identical to injection-moulded plastic, metal casting or hand-sculpted products.

The following may be normal characteristics of a resin-printed miniature and are not necessarily defects:

- Small support-contact marks in low-visibility areas
- Subtle layer lines or minor surface variation
- Minor cleanup or trimming required before priming or painting
- Separate parts that require assembly
- Delicate thin elements, such as blades, bows, horns, wings, tails, fingers or narrow limbs
- Slight variation in colour or finish between resin batches
- A need to straighten a mildly warped thin component using an appropriate warm-water method, where safe and suitable to do so

We remove supports and process prints with reasonable care. If a model has a significant defect, missing component, breakage, major print failure or a material difference from the agreed specification, please contact us before attempting repairs, painting, assembly or modification.

## 7. Damaged, Faulty Or Incorrect Orders

If your order arrives damaged, has a significant print defect, is missing a part, is materially different from the agreed order details, or you believe it does not meet an applicable consumer guarantee, contact us at **[Insert support email]** as soon as reasonably possible.

Please include:

- Your order number
- Your full name and the email address used for the order
- A short description of the issue
- Clear photographs of the item, packaging and any visible damage
- Photographs that show scale or measurement where the issue concerns the wrong size or height
- Whether the item has been opened, assembled, primed, painted, modified or repaired

Please retain the item and all original packaging until we have reviewed the issue and advised you of the next steps. We may ask you to return the item, provide additional photos or follow reasonable instructions to help us assess the claim.

For an accepted claim, the available remedy may include:

- Reprinting and resending the affected item
- Replacing a missing or damaged component
- Repairing or otherwise remedying a minor issue where appropriate
- Providing a partial refund
- Providing a full refund where required under Australian Consumer Law or otherwise agreed with you

For minor problems, we may offer to fix the issue within a reasonable time before a refund is available. For major failures, customers may have greater choice of remedy under Australian Consumer Law.

## 8. Damage In Transit

We package resin miniatures with reasonable care for postal transit. If an item is damaged in transit, contact us promptly and include clear photographs of:

- The outer packaging
- The internal packaging
- The damaged miniature or component
- The Australia Post label, if relevant

Do not discard the packaging until we have reviewed the claim, as it may be required for an Australia Post claim or to assess the appropriate remedy.

Where damage occurred before delivery or is otherwise our responsibility, we will provide an appropriate remedy consistent with Australian Consumer Law.

## 9. Incorrect Address Or Uncollected Parcel

You are responsible for providing a complete and accurate delivery address at checkout.

If an order is returned because the address provided was incorrect, incomplete, undeliverable, refused, or the parcel was not collected from Australia Post, we can resend it once the correct address is confirmed. Additional postage costs may apply.

If you notice an address error, contact us immediately. We cannot guarantee address changes after an order has entered preparation, been packed or been lodged with Australia Post.

## 10. Returns Process

Do not send an item back without contacting us first.

To request a return or remedy, email **[Insert support email]** with your order number and details of the issue. We will respond with next steps, which may include a request for evidence, a return address or prepaid return instructions where applicable.

Where a return is required because an item does not comply with an Australian Consumer Law consumer guarantee, we will meet reasonable return costs as required by law. For returns outside those circumstances, you may be responsible for postage and handling costs, unless we agree otherwise.

## 11. Refund Timing And Method

Approved refunds are generally returned to the original payment method used for the order.

Once approved, we will process the refund within **5 business days**. Your bank, card issuer, payment provider or Shopify payment processor may take additional time to show the funds in your account.

If a refund relates only to part of an order, the refund will reflect the agreed or legally required amount for the affected item or service.

## 12. Contact Us

For questions about an order, a return, a damaged item or a refund request, contact:

$10 Minis
Email: info@10dollarminis.com
Website: https://10dollarminis.com